Before You Order
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and most European countries.
If your country is not listed at checkout, it means we are unable to deliver there at this time.
You can view our full list of service countries in our Shipping Policy.
Free shipping on orders over $30 USD.
For orders under $30, shipping typically ranges between $3.99 and $6.99 depending on destination.
The exact cost will be clearly shown at checkout before payment.
All orders are carefully packed and shipped directly from our studio. We currently ship from our studio in China, and every parcel includes tracking information.
All orders are packed by hand and carefully checked before dispatch.
We usually process orders the next business day. Orders placed over the weekend may ship on Monday or Tuesday. During busy periods, processing may take 2–3 business days.
You will receive a shipping confirmation once your order is on its way.
Delivery times are 7-15 working days for US/AU/UK/CA/NZ and most European countries, and 10-30 working days for other destinations. During peak shopping seasons, slight shipping delays may occur. Please note that occasional delays may also result from customs inspections.
No! We will cover that! We have paid the shipping duty to our shipping carriers so our customers don't need to pay.
Shopping on our website is simple:
- Choose the items you would like to purchase.
- Select your preferred option (if applicable) and add them to your cart.
- Go to your cart and click “Checkout.”
- Enter your shipping details and select your shipping method.
- Complete the payment to confirm your order.
Please double-check your shipping address before completing payment.
Some payment methods (such as PayPal) may automatically use a previously saved address, which could lead to delivery issues if it is outdated.
You will receive an order confirmation email once your purchase is successfully placed.
We accept PayPal, major credit cards, and selected digital wallets.
Available payment options will be displayed at checkout based on your location.
For more details, please visit our Payment Options & Security page:
https://vivistationery.com/pages/payment-options-security
You can use code NEW10 to get 10% off your order.
Enter the code at checkout before completing your purchase.
Please contact us immediately if you notice an address error.
We can update the address before shipment, but once the parcel has been sent, changes may no longer be possible.
No — you can check out as a guest.
When you place an order, the system automatically creates an account for you using your checkout email.
If you would like to view your order history or save items to your wishlist, you can log in anytime here:
https://vivistationery.com/account
Simply enter the email address used at checkout. You will receive a one-time login code by email — no password is required.
If you do not see the login code email, please check your spam or promotions folder.
To use the Wishlist feature, you need to log in first.
Click here:
https://vivistationery.com/account
Enter the email address you used before, and the system will send you a one-time login code.
If you do not see the email, please check your spam or promotions folder.
Once logged in, you can click the heart icon on any product to save it to your Wishlist.
You can access your saved items anytime from your account.
If you prefer, you may also bookmark products in your browser to view them later.
After You Order
If you notice a mistake after placing your order, please contact us as soon as possible.
Simply provide the email address used at checkout or the recipient’s name — that is enough for us to locate your order.
If your order has not yet been packed or shipped, we will gladly update the item, design variation, quantity, or shipping address for you.
Once the parcel has been dispatched, changes are unfortunately no longer possible.
Yes — orders can be cancelled before they are shipped.
If you need to cancel your order, please contact us as soon as possible and provide the email address used at checkout or the recipient’s name — that is enough for us to locate your order. Please note that there is no self-cancellation option in your account.
If your parcel has not yet been dispatched, we will arrange a cancellation and refund.
Once the order has been shipped, we are unfortunately unable to cancel it.
As we begin processing orders shortly after they are placed, it’s best to reach out within a few hours if cancellation is needed.
After placing your order, a confirmation email is sent automatically.
If you cannot find it in your inbox, please check your spam or promotions folder.
If you still do not see it, please message us directly via Facebook or Instagram @vivistationery and we will confirm your order details for you.
We are always happy to help.
All orders are packed by hand and carefully checked before dispatch.
We usually process orders the next business day. Orders placed over the weekend may ship on Monday or Tuesday. During busy periods, processing may take 2–3 business days.
You will receive a shipping confirmation once your order is on its way.
If you have not seen the shipping email, please check your spam or promotions folder first.
If your order is still within the stated processing time, there is no need to worry — it is being prepared.
If you believe your order is delayed beyond this time, please feel free to contact us.
You can view your order details by logging into your account.
Click here:
https://vivistationery.com/account
Enter the email address you used at checkout, and the system will send you a one-time login code.
If you do not see the login email, please check your spam or promotions folder.
Once logged in, you will be able to view your order history and current order status.
No worries — just contact us and let us know the code you intended to use.
We will calculate the discount difference and refund it to you.
If the orders have the same shipping address and contact details, we usually combine them automatically.
Any excess shipping cost will be refunded as store credit, which you can use for your next purchase.
If you prefer the extra shipping to be refunded to your original payment method, please contact us and we will arrange it for you.
Free shipping is based on the final order total after discounts are applied.
If a discount code was used and the adjusted total falls below $30, the order may no longer qualify for free shipping.
In this case, shipping charges will apply and are not refundable.
After Shipment
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. Simply click the tracking number in that email to follow your parcel.
You can also log in to your account here:
https://vivistationery.com/account
After logging in, open your order details and click the tracking number to view tracking updates.
Your original tracking number usually starts with YT. On the tracking page, you may also find the last-mile tracking number and the name of your local delivery carrier.
• On desktop, the last-mile tracking number appears on the right side of the YT number.
• On mobile, it appears below the shipment details.
For additional tracking details, you may also visit the logistics website:
https://www.yuntrack.com/
Yes, it is normal for tracking updates to pause for a few days after shipment.
In some cases, tracking may not update while the parcel is in transit between countries or during customs clearance.
If your tracking has not updated for 7 or more days, please contact us and we will be happy to assist you.
Occasionally, parcels may experience delays during customs clearance.
In most cases, customs processing takes 7–10 business days.
If your parcel shows no movement in customs for 15 days or more, we will arrange a replacement shipment to avoid excessive waiting.
If any items are temporarily out of stock at that time, we will contact you to discuss suitable alternatives.
If your tracking shows “Delivered” but you cannot locate your parcel, please don’t worry — this is usually resolved quickly.
In many cases, parcels are placed in a safe location such as a mailbox, parcel locker, doorstep, garage, or another area around the property.
Please also check with household members who may have accepted the delivery.
If you still cannot find it, please contact us. We will verify the shipping address on your order and review the delivery confirmation details — including the delivery photo when available — to help identify where the parcel was placed.
Occasionally, a parcel may be delivered to a nearby address by mistake, so checking with close neighbors can also help.
We’re very sorry to hear that.
Please contact us within 48 hours of delivery and provide clear photos of the damaged items and the outer packaging.
Once we receive the photos, we will review the situation and arrange a solution for you.
If your tracking shows “Return to Sender,” please contact us so we can review the reason for the return.
Parcels are typically returned due to delivery access issues or incorrect address information.
If the return is caused by delivery problems (such as missing access details or failed delivery attempts), we will work with the carrier to arrange redelivery whenever possible.
However, if the return is due to an incorrect or incomplete address provided at checkout, international carriers generally do not offer redelivery once the parcel enters the return process. In such cases, the parcel is usually not available for reshipment.
We recommend carefully checking your shipping address at checkout to avoid delivery issues.
We’re sorry to hear that something may be missing from your order.
Some smaller items (such as tools or tweezers) are individually wrapped in protective materials to prevent damage during shipping. They may be placed separately inside the parcel.
If you’re unable to locate the item, please contact us and let us know which item is missing. We carefully document each order during packing and will review our packing record to assist you.
If you experience any issue not covered above, please feel free to contact us. We’re always here to review your case carefully and assist you as best as we can.
We also truly appreciate your feedback and suggestions — they help us improve and serve you better in the future.